Developing internal communications for Nestlé

Nestlé Waters Powwow, the water cooler division of the worldwide Nestlé Group, asked Blue Heron Communications to support them with internal communications and employee engagement during a period of major change for the business.

We advised the company on how to develop and improve their communications with employees across the whole UK business. We introduced a number of new communications channels, including the first-ever employee bulletin, an improved management briefing system and developments to the intranet site. We also developed effective communications plans and material for a range of business and change projects.

Our advice and support was particularly valued in handling sensitive HR issues, such as mergers of different parts of the business and closure of some locations. We advised on the best approach and messaging and drafted communications materials .

"Tim is an experienced and seasoned communications specialist who was able to lay the foundations for our on-going communications strategy. His experience and coaching enabled us to set up our own communications team which is now recognised as a business essential and has been the key achievement of Human Resources over the last year."

Jacquie Hamilton,
Head of Human Resources, Nestlé Waters Powwow

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