According to the DCLG Place Survey only 38% of residents felt well informed about council services. MORI say that being informed is a key driver of resident satisfaction with councils that communicate well being rated higher by residents. These views were echoed in the LGA Reputation campaign.
And a survey in the Municipal Journal showed that council Chief Executives are looking for an increasingly strategic approach from their hard-pressed communications teams.
Blue Heron are ideally placed to help you meet these challenges - giving your council additional communications capacity and support when you need it. With twenty years experience in local government communications and many successful consultancy and interim management projects, we understand how to communicate your priorities and help ensure your residents feel better informed.
Blue Heron's Tim Smith also worked with the Audit Commission on the development of the new Oneplace brand and website.
Here are some of the ways we've already helped councils improve their communications:
Our support and advice has been welcomed by both communications managers and senior management teams.